Cancellation Policy

We understand that unanticipated events happen in everyone’s life. In our desire to be effective and fair to all patients, we have created a clear policy for cancellations, no-shows, and late arrivals:

Cancellations

48 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to provide 48 hours advance notice, you will be charged for the full amount of that appointment. This amount must be paid prior to your next scheduled appointment.

No-shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show" and will be charged for that appointment.

Late Arrivals

If you arrive late, your session may need to be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for cost of the full session. Out of respect and consideration for your therapist, other patients, and especially yourself (you deserve this time!) please plan accordingly and be on time. We suggest you arrive 15 minutes early to your appointment to ensure that you have time to check in.

Sickness

In this case, sharing is NOT caring! If you are sick or contagious, please reschedule your appointment for another time. For the wellness of all of our patients, we must decline treatment to anyone who arrives to a session sick. Arriving to a session sick will be treated as a no-show (see above).

» Download a printable version of Sadhana's full Policies and Procedures